Privacy Policy

1. Introduction

Unitech AC Pvt Ltd ("Unitech AC", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, share and safeguard your information when you visit unitechac.com, contact us, or use any of our air-conditioning installation, repair, maintenance or HVAC services.

By using our website or services, you agree to the practices described in this policy. If you do not agree with any part of this policy, please do not use the website or services.

2. Information we collect

2.1 Information you provide directly

• Contact details: your name, mobile number, email address and locality in Hyderabad — submitted via the enquiry form, by calling us, or messaging us on WhatsApp.
• Service details: the type of AC, tonnage, model, brand, fault description, address of the service location, and any photographs you share with us.
• Payment details: we do not store card numbers or banking credentials on our website. Payments are collected in person via cash, UPI, card-on-delivery or direct bank transfer.

2.2 Information collected automatically

• Usage data: IP address, browser type, device type, pages visited, time spent and referring URLs — collected via standard web analytics.
• Cookies: small data files stored on your device to remember preferences (see Section 5).

3. How we use your information

We use the information we collect to:

• Respond to your service enquiry, callback request or WhatsApp message;
• Schedule, perform, deliver and invoice the AC service, repair, installation or AMC you have booked;
• Send service-related communications (engineer details, slot confirmation, warranty card, GST invoice);
• Improve our website, customer experience and service quality;
• Comply with our legal obligations under applicable Indian law.

4. Sharing & disclosure

We do not sell, rent or trade your personal information. We may share limited information only with:

• Our service engineers — solely to perform the booked service at your location.
• Service providers who assist us with payment processing, GST invoicing, web hosting and analytics — all under written confidentiality obligations.
• Government or regulatory authorities when required by law, court order, or to protect our legal rights.

5. Cookies & tracking

Our website uses essential cookies (for the website to function) and analytics cookies (to understand how visitors use the site). You can disable cookies in your browser settings, but some features may not work as expected. We do not use cookies for behavioural advertising.

6. Data storage & retention

Your personal information is stored on secure servers and accessed only by authorised personnel. We retain your information for as long as your account or service relationship with us is active and for a reasonable period thereafter — typically up to three (3) years from the last interaction, or longer if required by applicable law (e.g. for GST and tax records).

7. Security

We use industry-standard administrative, technical and physical safeguards to protect your information against unauthorised access, alteration, disclosure or destruction. However, no method of electronic transmission or storage is 100% secure; we cannot guarantee absolute security.

8. Your rights

You have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of your information (subject to legal retention obligations);
• Withdraw consent to processing at any time;
• Opt out of non-essential marketing communications.

To exercise any of these rights, email us at sales@unitechac.com. We will respond within thirty (30) days.

9. Children's privacy

Our services are not directed to children under the age of 18. We do not knowingly collect information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last updated" date at the top of this page indicates when the policy was last revised. We encourage you to review it periodically.

11. Contact us

For any questions, complaints or requests regarding this Privacy Policy, please contact:

Unitech AC Pvt Ltd
2-2-185/3/6, R. K. Nagar, Bagh Amberpet,
Hyderabad, Telangana — 500013
Email: sales@unitechac.com
Phone: +91 90000 25785